During the 8th edition of MeasureCamp, held on March 5th, 2016, in London, Nicolas Malo, Optimal Ways founder, gave a workshop called « Customer Experience Metrics ». This workshop meant to focus on the valuable indicators to follow in order to measure cutomers’ experience.
Slides from this workshop are to be found below.
Customer experience metrics workshop with @nicolasmalo #MeasureCamp pic.twitter.com/i8mfnaFsA4
— Lenke Harmath (@LenkeHarmath) 5 mars 2016
Slides from this workshop are to be found below: