Our
Approach

Methodology

 

Organised and flexible!

Our organisation is based on internal processes and templates that are regularly re-evaluated.

A world class toolbox

Your incoming requests are handled by the Zendesk ticketing solution. The Asana solution allows us to track your projects as closely as possible. 

Listening to best practices

An industry and technology watch enables us to expand and update our consulting offer.

 

Close to OUR CUSTOMERS

 

On a daily basis

A consulting director and a consultant are in charge of your projects and work with you daily for the duration of the mission. 

Transparency and communication

A monthly steering meeting is organised for better monitoring of your projects and priorities. Every month a progress report is sent to you for each ongoing mission. 

Optimal service

Our sense of service, combined with a powerful ticketing system, ensures that your requests are taken care of quickly. We bring a special attention to each of your projects.

GLOBAL scope

 

 

Bilingual services

We work with many international subsidiaries and all our services are offered in French or English.

 

Support across the borders

We work on e-commerce sites based in North America, Europe, Asia and Australia.

 

 

CONTACT US

    Optimal Ways
    45/1, avenue de Flandre
    59290 Wasquehal
    Lille Métropole
    France

    Telephone : +33 (0)3 59 36 50 35

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