Piano Analytics training
Background / Issues
A fashion retailer wants to train its teams in the Piano Analytics tool: the teams don’t look at the same figures and don’t have the same reflexes for analyzing their performance.Â
In all, there are 4 teams to train: acquisition, merchandising, web analyst and store managers.
Goals
Deliver training in Piano Analytics:
• improve each team’s knowledge of the tool and its use cases.
• align teams on the same methods.
Our 3-step approach
Needs assessment
• Preliminary interview with the training manager and the power users of each team.
• Needs assessment questionnaires for all learners.
Training
• Tailor training modules according to needs.
• Journeys, entry/exit points & use of Piano Analytics tool features.
Educational follow-up
• Knowledge and satisfaction quiz at the end of each module.
• Delivery of training materials and replays.
• Attendance sheets and certificates of attendance issued.
• 18 hours of training in total (4 hours for the business teams and 6 hours for the “web analyst” team)
Results
• Employees more comfortable using Piano Analytics.
• Opening up new avenues of analysis for teams with the skills they have acquired.
Key benefits
References
Over the years, we’ve put in place an organization and methodology tailored to the specific needs for agility and expertise of your ecommerce teams, which we support worldwide, in French and English.
